Voice Specialist

Deliverables:

  • Contact potential or existing customers to verify the attributes given to them.
  • Answer questions about products or the company.
  • Direct prospects to the sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company‚Äôs reputation.

Requirements:

  • Proven experience as a customer representative or similar role.
  • Good knowledge of relevant computer programs (e.g. CRM software) and communication medium.
  • Good English proficiency.
  • Excellent communication and interpersonal skills.

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